Public Accountability

Was the Regulation Followed?

Regulation can protect people. Regulation can also harm people when it is ignored, misunderstood, delayed, selectively applied, or treated as optional.

The same commitment that requires ComplyTexas to review concerns involving businesses, license holders, agencies, and regulated entities is the same commitment that allows ComplyTexas to stand with Texans at no cost when regulation is supposed to protect them and the system is failing to do so.

Was the regulation followed? Bring us the facts.
For Texas Consumers

File a concern involving a licensed Texas business.

Use this intake to share a consumer concern so the facts, records, license-related duties, and possible regulatory pathway can be reviewed in a more organized way.

Intake Standard

Keep your submission factual and specific. The form will ask for the business involved, what happened, and any records that may help explain the concern.

Authority

Licensed businesses operate under conditions attached to the right to operate.

Records

Facts are stronger when supported by dates, documents, communications, or public-facing materials.

Review

A structured submission helps determine whether a license-linked pathway may apply.

Consumer Intake

Submit your concern.

Provide accurate information about the business, the conduct, and any records available to you.

01 State the issue.

Describe what happened and when.

02 Identify the business.

Include name, location, website, or license details.

03 Reference records.

List documents, screenshots, notices, receipts, or messages.

Please avoid submitting passwords, Social Security numbers, full financial account numbers, or unrelated sensitive personal information unless specifically requested.